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Privacy Policy

Last updated: August 31, 2026

1. Introduction

Smart Eye Surveillance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CCTV monitoring services and visit our website at smarteyesurveillance.com.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

  • Fill out our contact form (name, email address, phone number)
  • Subscribe to our monitoring services (billing information, business details)
  • Communicate with our support team
  • Submit a quotation request

CCTV Footage and Monitoring Data

As part of our monitoring services, we access and process video footage from your CCTV cameras. This footage is:

  • Viewed live by our trained monitoring professionals
  • Stored securely on servers located in the United Kingdom and United States
  • Retained for the duration specified in your service agreement
  • Accessed only by authorized personnel for security monitoring purposes

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and browsing behavior through the use of cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our CCTV monitoring services
  • Process your service subscriptions and manage your account
  • Send you security alerts, incident reports, and notifications
  • Respond to your inquiries and provide customer support
  • Improve and personalize our services
  • Process payments and manage billing
  • Comply with legal obligations

4. Data Storage and Security

Your CCTV footage and personal data are stored on secure servers located in the United Kingdom and United States. We implement industry-standard security measures including:

  • End-to-end encryption for data transmission
  • AES-256 encryption for stored footage
  • Multi-factor authentication for system access
  • Regular security audits and penetration testing
  • Strict access controls and employee training

5. Data Retention

We retain your personal information and CCTV footage for as long as necessary to provide our services and fulfill the purposes described in this policy. Specific retention periods include:

  • Contact form submissions: 12 months from submission
  • Customer account data: Duration of service plus 24 months
  • CCTV footage: As specified in your service agreement (typically 30-90 days)
  • Billing records: 7 years as required by tax regulations

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: With trusted third-party vendors who assist in our operations (cloud hosting, payment processing)
  • Legal requirements: When required by law, regulation, or valid legal process
  • Emergency situations: When we believe disclosure is necessary to prevent imminent harm to life or property
  • Business transfers: In connection with a merger, acquisition, or sale of assets

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Objection: Object to the processing of your personal data
  • Portability: Request transfer of your data to another service provider
  • Withdrawal of consent: Withdraw consent at any time where we rely on consent to process your data

8. Cookies

Our website uses cookies to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies enabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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