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Terms of Service

Last updated: August 31, 2026

1. Acceptance of Terms

By accessing and using the services provided by Smart Eye Surveillance ("Company," "we," "our," or "us"), including our website at smarteyesurveillance.com and all related CCTV monitoring services, you agree to be bound by these Terms of Service ("Terms").

If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Smart Eye Surveillance provides professional remote CCTV monitoring services, including but not limited to:

  • Live real-time CCTV camera monitoring
  • Playback and recorded footage review
  • Security incident detection and alerting
  • Incident reporting and documentation
  • AI-powered video analytics
  • Custom security solutions

Our monitoring services are performed by trained security professionals based in Pakistan, with data storage infrastructure in the United Kingdom and United States.

3. Account Registration

To use our monitoring services, you must create an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

4. Subscriptions and Payment

Pricing

Our services are offered through monthly subscription plans as detailed on our pricing page. All prices are in US Dollars (USD) unless otherwise stated.

Billing

  • Subscriptions are billed monthly in advance
  • Annual plans are billed upfront for the full year at a discounted rate
  • Payment is due before the start of each billing period

Accepted Payment Methods

We accept major credit cards, bank transfers, and PayPal. Enterprise plans may be eligible for invoice-based billing with NET-30 terms.

Late Payment

If payment is not received within 7 days of the due date, we reserve the right to suspend or terminate your access to our monitoring services.

5. Cancellation and Refunds

  • You may cancel your subscription at any time through your account dashboard or by contacting our support team
  • Cancellations take effect at the end of the current billing period
  • We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied within the first 30 days, we will refund your payment in full
  • After the 30-day period, refunds are provided on a prorated basis for the unused portion of the billing period
  • No cancellation fees apply to month-to-month plans

6. Customer Responsibilities

As a customer, you agree to:

  • Provide and maintain functional CCTV camera equipment compatible with our monitoring systems
  • Ensure you have the legal right to share camera footage with us
  • Comply with all applicable local, national, and international surveillance and privacy laws
  • Inform us promptly of any changes to your camera setup or access credentials
  • Not use our services for any illegal or unauthorized purpose
  • Maintain a stable internet connection for camera streaming (where applicable)

7. Limitation of Liability

While we strive to provide the highest quality monitoring services, please note:

  • Our monitoring services are supplementary to your own security measures
  • We cannot guarantee the prevention of all security incidents
  • Our liability is limited to the amount paid for the service in the 12 months preceding any claim
  • We are not responsible for indirect, incidental, consequential, or punitive damages
  • We are not liable for events beyond our reasonable control (force majeure)

8. Intellectual Property

All content on our website, including text, graphics, logos, icons, images, and software, is the property of Smart Eye Surveillance and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

10. Service Level Agreement

We strive to maintain the highest uptime for our monitoring services:

  • Monitoring availability: 99.9% uptime target
  • Alert response time: Within 30 seconds of incident detection
  • Support response time: Within 24 hours for standard inquiries
  • Emergency response: Within 5 minutes for critical security events

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Contact Information

If you have any questions about these Terms, please contact us:

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